You do great work. Google should show it.
Pikul Front Desk checks in with every customer after their visit, asks each one for a Google review at the right moment, and replies to every review for you. There is almost nothing for you to do. Every message reads like the owner sent it, because we write it that way.
Three messages, sent at the right moment.
Most businesses don’t have a review problem. They have a remembering problem. This never forgets.
The check-in
A friendly “everything ok?” after the visit. No link, no ask. If something is wrong, you hear about it first and get to fix it.
The ask
A thank-you with your Google review link, written like a personal text from you, because to your customer, it is.
One nudge
Three days later, only for people who didn’t click. People aren’t ignoring you, they’re busy. One reminder, never two.
The check-in is the quiet hero. When a customer replies with a problem, you find out privately and can put it right, and the customer whose problem got fixed fast often ends up your biggest fan. Everyone still gets the same review link, whatever they said, which is what keeps the whole thing within Google’s rules.
Your past customers are a goldmine nobody dug.
Every old booking and invoice is a review that was never requested. When we switch you on, we go back through your past customers with a warm, personal message from you, paced out gently over a few weeks so it reads exactly like what it is: a real business asking real customers.
- Your list stays yours. We only message people you served, and anyone can opt out with one word.
- Slow and steady on purpose. A trickle of reviews over weeks looks right to Google and to humans. A flood in one day does not.
- You approve the wording once, then never think about it again.
| What one campaign covers | When |
|---|---|
| Your past-customer list, cleaned and checked | Week 1 |
| Personal messages, dripped out gently | Weeks 1 to 3 |
| Reminders to the ones who meant to | Ongoing |
| Every new review answered | Promptly |
| Plain-English report | Regularly |
The engine, the catch-up and the replies.
The review engine
Every customer gets the check-in, the ask and one nudge, automatically, after every visit. It runs all week without anyone remembering to do it.
The catch-up campaign
A one-time, carefully paced campaign to the past customers who were never asked. This is usually where the first visible jump comes from.
Every review answered
A thoughtful reply to every review, promptly and in your voice. Google notices businesses that respond, and so does everyone reading.
Done the legal way, because the shortcuts now carry real fines.
Since 2025, UK consumer law treats fake and manipulated reviews as an enforcement matter, and Google removes reviews collected the wrong way. Ours is the boring, compliant version, which is exactly why it lasts.
No cherry-picking
Every customer gets the same public review link, happy or not. No filtering, no gating.
No incentives
Nobody is ever offered anything for a review. Real customers, real words, freely given.
Easy out
Every campaign message includes a simple way to say “no thanks”, honoured the same day.
Scoped to your business.
There is no price list. The engine, the catch-up campaign and every review answered are scoped on a call with Rafal and quoted in writing before work starts. Reviews come with Pikul Front Desk, or can be added to it. The term and notice period are written into the service agreement.
Questions people ask.
Why do reviews matter this much?
Is this allowed? I’ve read about fake review crackdowns.
What happens if someone had a bad experience?
Do I or my staff have to do anything?
Which businesses does this work for?
How do I get it?
Your reviews should match your work.
Book a 30-minute call with Rafal and see your Google profile next to your competitors’, or call him directly.
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