Privacy Policy

This Privacy Policy explains how Pikul Agency (“we”, “us”, “our”) collects and uses personal data when you use this website or our services. We are committed to protecting your privacy and handling your data in line with UK GDPR and the Data Protection Act 2018.

This website and our services are provided by R P PIKUL Ltd, trading as Pikul Agency and Pikul AI, a company registered in England and Wales under company number 10568899, with its registered office at Ealing Cross, 1st Floor, 85 Uxbridge Road, London W5 5TH. R P PIKUL Ltd is the data controller for the personal data described in this policy and is registered with the Information Commissioner’s Office, registration ZC192233. For any data-protection question, email info@pikul.agency.

What we collect

When you book a call or contact us, we collect the details you provide: your name, email and phone number (and, optionally, your website and any message). If you book a call through the calendar on our site, the details you enter are processed by our scheduling provider on our behalf. If you interact with our demo, we process the messages you send. Demo conversations are deleted automatically once they have been inactive for two years, and you can ask us to delete yours sooner at any time; deleted conversations clear from our providers’ backups within 90 days. The copy our website keeps so the chat window can show your conversation is deleted after 30 days without activity. With your consent, we also collect basic usage data through analytics and advertising-measurement cookies (Google Analytics, Meta); see the Cookie Policy.

How we use it

• To respond to your enquiry and prepare for the call you booked.
• To contact you about your enquiry, by your preferred method.
• To send you occasional updates, offers and useful tips about our services, where you have agreed. You can unsubscribe at any time using the link in any email, or by emailing info@pikul.agency.
• To improve our website and services.

Lawful basis

We process your enquiry data on the basis of your consent (given when you submit your details) and our legitimate interest in responding to enquiries about our services. You can withdraw consent at any time.

Who we share it with

We never sell your data, and we never share it with third parties for their own marketing. To run our website and deliver our service, we use a small number of trusted third-party providers who may process your data on our behalf, in the following categories: website hosting and infrastructure; email and customer-relationship management (CRM); customer messaging and communications; scheduling and calendar; and, where enabled with your consent, website analytics and advertising measurement (Google Analytics, Meta). Each provider acts only on our instructions under a data-processing agreement. Some providers, including the AI services behind our live demo, process data outside the UK, mainly in the European Union and the United States, under UK-approved safeguards. If you are a client and require the specific providers we use to deliver your services, we will provide these under our services agreement on request.

Our clients’ customers and patients

Where we run Pikul Front Desk or other services for a client, that client’s customers and patients are the client’s data subjects: the client is the data controller and R P PIKUL Ltd acts as processor under our Data Processing Agreement, which forms part of every service agreement. That agreement, not this policy, governs that data. If you have contacted a business that uses Pikul Front Desk, your enquiry is handled under that business’s own privacy notice.

How long we keep it

We keep enquiry data for no longer than 24 months from your last contact with us, unless you become a client, in which case we keep it for the duration of our engagement and for up to 6 years afterwards, to meet our legal, tax and accounting obligations, after which it is securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your data, to object to processing, and to data portability. To exercise any right, email info@pikul.agency. You also have the right to complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

See our Cookie Policy for how we use cookies and how to control them.

Contact

Email info@pikul.agency or call +44 7925 614971.