Someone in pain doesn’t wait for opening hours.
They wake up with a locked back at 6am, message three clinics and book the first one that answers. Pikul Front Desk replies in seconds, asks the sensible questions and books them into your diary. Your clinicians are never replaced and always behind it.
Answers on WhatsApp, Instagram, Messenger, web chat, SMS, email (in beta) and Telegram.
An illustration.
14:12:20
Booked elsewhere
- Hi, can I book an appointment this week?
- Delivered. No reply.
- Hello? Is anyone there?
- 12:41 · They book with another clinic
- Hi, so sorry for the slow reply. We have Thursday at 10:00 if that works?
- Thanks, but I’ve already booked with another clinic.
11:43:44
Booked and paid · 1 min 44 s
- Hi, can I book an appointment this week?
- Hi, thanks for getting in touch. Happy to help. Is this your first visit to the clinic, and what would you like to be seen for?
- Yes, first visit. I’d like an initial assessment.
- Checked the clinic diary · 2 appointments this week
- We have Thursday at 10:00 or Friday at 14:30. Which suits you best?
- Thursday 10:00 please.
- Lovely. To secure Thursday at 10:00 there’s a £50 booking deposit, taken off your session fee. Tap below to pay securely. It takes a few seconds.Booking deposit£50.00Pay securelyStripeApple PayGoogle PayCard
- Deposit paid with Apple Pay · £50.00 ✓
- You’re booked for Thursday at 10:00. Your confirmation, directions and new patient form are on their way, and I’ll send you a reminder before your appointment.
- Thursday
- Hi, just a quick reminder that your appointment at the clinic is today at 10:00. If you need anything, message us here. We’re here 24/7.
- Perfect, thank you. See you at 10.
One patient enquiry, any text channel. An illustration.
That’s Pikul Front Desk. Every patient enquiry answered, booked and paid in the chat, 24/7, with reminders that cut no-shows. Don’t take our word for it: message the demo and see how it answers you.
Pain shops around. Silence loses.
Musculoskeletal pain is the most time-sensitive enquiry in private healthcare: it arrives at odd hours, it is motivated, and it books the first credible answer. Everything below is a fixable leak.
The 6am and 9pm enquiries
Backs seize at night and after work. A clinic that answers at 6am books the 9:20 slot; a clinic that answers at 9am finds the patient already booked elsewhere.
Reception is treating
In many clinics the person answering the phone is also the clinician. Every ring mid-session is a lose-lose: interrupt care, or lose the caller.
Courses that fizzle out
Patients improve, cancel session five of six and drift: no recall, no rebook, no closure. That is clinical follow-through and revenue, both left on the table.
Front-of-house, handled. Clinical judgement, untouched.
Trained on your clinic: services, fees, insurers, practitioners and booking rules. It answers only from what you approve.
New patient enquiries
“Do you treat sciatica?”, “how much is an initial assessment?”, “are you covered by Bupa?”: answered in seconds from your approved information, with the next question asked.
Booking that respects your diary
Initial vs follow-up appointment types, the right practitioner, urgent slots protected, email before confirmation, reminders that cut no-shows.
Courses completed, patients recalled
Unfinished treatment plans and lapsed patients re-invited politely through recall campaigns: clinically sensible, PECR-screened, booked back into the diary.
Reviews that reflect the care
Patients asked for a Google review at the right moment via the Review Engine, because the clinic that fixed a back deserves to outrank the one that answers fastest on ads.
It books and signposts. Your clinicians decide.
No triage, no health advice
It never diagnoses and never advises on symptoms. Your clinicians keep every clinical decision.
Red flags are urgent handoffs
Red-flag patterns are signposted to 999, A&E or 111 as appropriate and flagged to your team with the full conversation, the same moment they appear.
Insurers and fees, from your list
It answers from your approved list (which insurers you work with, self-pay fees, what needs a referral) and takes details for your team where a case needs checking rather than guessing.
The evidence matches the instinct.
Web leads called within a minute converted up to 391% better in Velocify’s study; within the hour, you are about seven times more likely to qualify the lead. And 80% of patients say they want to book any time, from their phone, which is precisely what a pain enquiry at 6am is trying to do.
Clinics we work with.
Kann Foot Surgery
Consultant podiatric surgeon, Chelmsford. A content day, a new website and Pikul Front Desk answering every website enquiry.
London Foot & Ankle Surgery
Harley Street. Pikul produces their film and runs Pikul Front Desk and the automations behind it.
Bunion Surgeon
Built with Pikul from scratch: website, content, social media ads and Pikul Front Desk.
“They set up and handle our AI receptionist and automations, so patient enquiries are answered and followed up around the clock.”
Priced on the call.
Every build is custom. We scope it with you on a 30-minute call with Rafal and quote in writing before any work starts. The scope, term and notice period are agreed in writing too. Pikul takes on a small number of new partners each month.
Pikul Front Desk
Every text channel plus missed-call text-back, answered and booked, trained personally on your clinic, safe handover rules built in.
Add when you’re ready
Pikul Voice AI phone answering, recall campaigns and the Review Engine. Each is scoped on your call and quoted in writing.
Popular add-ons here: recall campaigns for unfinished courses and the Review Engine. Phone-first? Start smaller with missed-call text-back or after-hours answering. Larger and multi-site systems are scoped individually.
What clinic owners ask first.
Will it try to triage or give health advice?
We’re a small clinic; the clinician IS reception. Is this overkill?
Does it handle insurers and payment questions?
Can it book the right appointment types?
What about patient data?
Test your own clinic tonight.
Message your clinic at 9pm as a patient would. What happens next is your audit. Then book a 30-minute call with Rafal and we’ll map every leak it finds.
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