FAQ
Straight answers.
The questions we hear most on calls. If yours isn’t here, ask Rafal directly on 07925 614971.
Working with us
How much does it cost?
Every build is custom, made for your business, so there’s no price list. We scope it with you on a 30-minute call with Rafal, and you get a written quote before any work begins.
How many new clients do you take on?
A small number of new partners each month, so every build gets the founder’s attention from discovery to go-live. If the month is full, you go on the list for the next one.
Is there a guarantee?
No one can honestly guarantee bookings, so we don’t. Every project is scoped individually and quoted in writing. The build is custom work for your business, so the build fee isn’t refundable once the work is done. What protects you: the scope, term and notice period are agreed in writing before any work begins, and nothing goes live until you have tested it and signed it off.
How fast can we go live?
Pikul Front Desk can be answering enquiries in days, not months. Content, website and ads roll out over the first few weeks, once we have mapped how your clients reach you.
Do you only build AI front desks?
No. Pikul Front Desk is the most popular place to start, but we work across the whole journey: film and photography, websites, managed Meta and Google ads, AI visibility, DM funnels, reactivation and reviews, and fully custom AI builds. Everything is designed to work together, and you can start with any single piece.
Pikul Front Desk
Will the AI sound like a robot to my clients?
No. It is trained on your business, your tone and your services in a focused discovery session, so it sounds like you. It is open about being an AI assistant. Most people simply feel they got a fast, helpful reply, and anything it cannot handle goes straight to your team.
Does it answer the phone, or only messages?
Both, if you want them. Pikul Front Desk replies on WhatsApp, Instagram, Messenger, web chat, SMS, email (in beta) and Telegram. Phone answering by Pikul Voice AI is available on request, trained on the same knowledge of your business, so with both in place, far fewer clients reach voicemail or a dead web form.
What happens with a complicated call or message?
It passes it to your team, or takes the person’s details so nothing is missed. The AI only handles what it is confident with, and a human is always behind it.
We tried a chatbot before and it was useless.
Most chatbots are generic, bolted on and untrained. Pikul Front Desk is the opposite: trained on your actual business, working on the channels your clients really use, with a human always behind it. The discovery process is why it works where others did not.
What if we get hundreds of enquiries or calls a day?
Then the build is shaped around that. High-volume and multi-site systems need more capacity, deeper integrations and tighter safeguards, so they are scoped individually and confirmed in a written, itemised quote before any work begins. A 30-minute call with Rafal is the right first step.
Data and safety
Is it compliant, and how is my data handled?
Everything is built with consent, opt-outs, secure data handling and UK GDPR and PECR in mind. For clinics, legal and financial businesses, the AI captures and routes enquiries only. It does not give medical, legal or financial advice, assess suitability or make judgement calls. Anything sensitive or uncertain goes to your team.
Who owns the data my clients put into the chat?
You do. Every conversation, contact detail and lead belongs to your business, not to us and not to the technology behind it. Under UK GDPR you are the data controller; Pikul Agency and the platform we configure act as your processors, handling data only on your documented instructions under a written data processing agreement. If we ever part ways, everything is returned to you or deleted, your choice.
How do you stop the AI from making things up?
It answers only from your own approved information: your services, prices, FAQs and policies. If it is unsure about a detail, it says so and alerts your team rather than guessing. You test and sign everything off before go-live, and we review conversations together regularly. No AI is perfect, which is why the human handover is built in rather than bolted on.
A small number of new partners each month
Ready when you are.
Pick a time for a 30-minute call with Rafal, no obligation. Prefer to talk first? Call Rafal or message on WhatsApp.
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