The 8pm toothache books wherever answers first.
Patients research dentists in the evening, message from the sofa and book with whoever replies. Pikul Front Desk answers every enquiry in seconds, qualifies it and books it into your diary. Trained on your practice, with your team always behind it.
Answers on WhatsApp, Instagram, Messenger, web chat, SMS, email (in beta) and Telegram.
An illustration.
14:12:20
Booked elsewhere
- Hi, can I book an appointment this week?
- Delivered. No reply.
- Hello? Is anyone there?
- 12:41 · They book with another practice
- Hi, so sorry for the slow reply. We have Thursday at 10:00 if that works?
- Thanks, but I’ve already booked with another practice.
11:43:44
Booked and paid · 1 min 44 s
- Hi, can I book an appointment this week?
- Hi, thanks for getting in touch. Happy to help. Is this your first visit to the practice, and what would you like to be seen for?
- Yes, first visit. I’d like a check-up to talk through my options.
- Checked the practice diary · 2 appointments this week
- We have Thursday at 10:00 or Friday at 14:30. Which suits you best?
- Thursday 10:00 please.
- Lovely. To secure Thursday at 10:00 there’s a £50 booking deposit, taken off your treatment cost. Tap below to pay securely. It takes a few seconds.Booking deposit£50.00Pay securelyStripeApple PayGoogle PayCard
- Deposit paid with Apple Pay · £50.00 ✓
- You’re booked for Thursday at 10:00. Your confirmation, directions and new patient form are on their way, and I’ll send you a reminder before your appointment.
- Thursday
- Hi, just a quick reminder that your appointment at the practice is today at 10:00. If you need anything, message us here. We’re here 24/7.
- Perfect, thank you. See you at 10.
One patient enquiry, any text channel. An illustration.
That’s Pikul Front Desk. Every patient enquiry answered, booked and paid in the chat, 24/7, with reminders that cut no-shows. Don’t take our word for it: message the demo and see how it answers you.
The gap between enquiry and booking is where new patients disappear.
Most practices answer well between 9 and 5, on the phone, when reception isn’t already three-deep. The leak is everywhere else, and it is biggest when high-value patients are looking.
Evenings and weekends
Invisalign, implants and whitening get researched after work. An enquiry at 8pm answered at 9am the next day has usually already booked a consultation somewhere else.
The engaged-tone hours
Reception is checking someone in, the phone rings out and there is no message trail to rescue it. That call was possibly a £3,000 treatment plan.
The overdue book
Hundreds of patients overdue an exam or hygiene visit, plans that stopped halfway: revenue sitting in the practice management system, waiting for a recall nobody has time to send.
The front desk work, minus the front desk hours.
Trained on your practice: your treatments, fees, insurers, opening hours and booking rules. It answers only from what you approve.
New patient enquiries
Fees, availability, “do you take Denplan”, nervous-patient questions: answered in seconds, in your tone, with the next sensible question asked.
Booking, email first
Real slots offered in the chat, email collected before anything is confirmed, reminders sent to protect the diary from no-shows.
Treatment interest, qualified
Implant and Invisalign enquiries are asked the right questions (timeline, expectations, budget comfort), so your treatment coordinator inherits a warm, informed conversation.
Recalls and reviews
Overdue exams politely re-invited through recall campaigns, and patients asked for a Google review at the right moment via the Review Engine.
Clinical questions stay with your dentists.
No dental advice
Set up from day one never to give clinical advice, and tested before go-live. It answers fees, availability and what an appointment involves, and signposts anything clinical to your team or, when urgent, to the right emergency route.
Pain, swelling and bleeding
Flagged to your team the same moment they appear, with the full conversation attached.
Approved answers only
It answers from the information you approve, and you sign everything off before a single patient sees it.
Patients have already changed how they book.
The evidence on speed is blunt: web leads called within a minute converted up to 391% better in Velocify’s study, and answering within the hour makes qualifying the enquiry about seven times more likely.
A practice that answers at 8pm isn’t being flashy. It’s meeting patients where they already are.
Clinics we work with.
Kann Foot Surgery
Consultant podiatric surgeon, Chelmsford. A content day, a new website and Pikul Front Desk answering every website enquiry.
London Foot & Ankle Surgery
Harley Street. Pikul produces their film and runs Pikul Front Desk and the automations behind it.
Bunion Surgeon
Built with Pikul from scratch: website, content, social media ads and Pikul Front Desk.
“They set up and handle our AI receptionist and automations, so patient enquiries are answered and followed up around the clock.”
Priced on the call.
Every build is custom. We scope it with you on a 30-minute call with Rafal and quote in writing before any work starts. The scope, term and notice period are agreed in writing too. Pikul takes on a small number of new partners each month.
Pikul Front Desk
Every text channel plus missed-call text-back, answered and booked, trained personally on your practice.
Add when you’re ready
Pikul Voice AI phone answering, recall campaigns and the Review Engine. Each is scoped on your call and quoted in writing.
Phone-first? Start smaller with missed-call text-back or after-hours answering, and upgrade when you’re ready. Larger and multi-site systems are scoped individually.
What principals and practice managers ask.
Will it give dental advice?
Does it work with our practice management system?
What about patient confidentiality and GDPR?
Our reception team is excellent. Why add this?
How fast can we go live?
Find your practice’s leak.
A 30-minute call with Rafal looks at how enquiries reach you today (phone, WhatsApp, forms, socials) and shows you exactly where patients are slipping out.
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