An AI receptionist that answers your phone only when your reception is closed - evenings, weekends, bank holidays. It answers like your clinic would, books the patient in, and sends you a morning summary of every call. Your team keeps every daytime call.
One evening at half nine I called every number of a private hospital group, as a patient would. Several phone lines. Not one way to book anything until morning. The teams had gone home, as they should - but the patient with a credit card who calls at 9:40pm doesn't call back. They book wherever answers.
If it happens at that scale, it's happening at your clinic too. This is the fix.
Your number stays yours. Your phone system diverts on a schedule you control - the moment your team goes home, calls are answered instead of missed.
Questions answered from your approved information only. Bookings made where your diary allows. Everything else captured properly: name, number, reason.
Every call logged and waiting in your inbox at opening - including the demand your voicemail never showed you.
And when you're ready, it grows into the full front desk: the same AI answering your daytime overflow, web chat and messages too. Start after hours; upgrade if it earns it.
It's scoped to your clinic - your lines, call volume and booking system - with a clear, itemised quote before any work begins. Month to month, 30 days' notice, no long lock-in. For most clinics, one extra booked patient a month can cover the cost several times over - results vary, which is why we start with a free strategy call, not a contract.
Evenings and weekends are when patients finally have time to sort their appointments - exactly when nobody answers. Answering first is most of the battle.
Every call opens with your urgent route - the exact wording is yours, whether that's 999/111 guidance or your on-call number, agreed in writing before go-live. The AI never triages and never gives medical advice. It handles the administrative calls; humans keep everything clinical.
Yes - it introduces itself as your clinic's out-of-hours assistant. No pretending. What patients care about at 9pm is that someone answered, knew the prices, and booked them in.
No - it starts exactly when they finish. Your daytime doesn't change at all. It only ever competes with your voicemail.
It works with the common clinic booking systems. Where a diary can't take direct bookings, it captures everything - name, number, requested slot - so your team confirms with one tap at opening.
It answers only from information you've approved - your services, prices and policies. If it doesn't know, it says so and takes a message rather than guessing. You test it and sign it off before it goes live, and we review calls together monthly.
It depends on your lines and call volume, so it's scoped on a short call and confirmed in a clear, itemised quote before any work begins - month to month, 30 days' notice. The strategy call is free and you'll leave it with a real number, not a surprise invoice.
Ring your own clinic tonight, after closing. If you're happy with what answers, ignore me. If not - book a free strategy call and I'll put a number on what the night shift is costing you.