Services / For aesthetics & beauty
For aesthetics clinics, salons & med spas

Your DMs are full of buyers. Somebody should answer them.

Aesthetics is bought on Instagram and booked in the DMs - price of lips, is there a patch test, can I come Saturday. Pikul AI answers every comment and message in seconds, in your tone, and books consultations straight into your diary. Your artistry gets the attention; the admin answers itself.

Pikul AI is live right now - answering and booking enquiries 24/7 for businesses across the UK.
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Clinic DMs
● LIVE
Instagram DM · Sun 21:26 · from your latest reel
hiii how much for lip filler? never had it before 🙈
Hi! Lovely that you're thinking about it. For a first appointment we start with a consultation so we can talk through the look you want - it's free, and there's no pressure to book treatment on the day. I have Thursday 17:40 or Saturday 11:00, which works?
Saturday please!
Done - pop me your email and I'll confirm Saturday 11:00 with everything you need to know before you come in. ✅
Where clinics leak bookings

The best content in the world can't answer a DM.

Clinics and salons do the hard part brilliantly - the work, the photos, the following. The leak is between the post and the diary, and it happens at the exact hours the audience is scrolling.

DMs answered between clients

You're mid-treatment, gloves on, and four "how much for..." messages age in the inbox. By tonight, two of them have booked with whoever replied first.

Sunday-night scrollers

Your audience researches treatments on Sunday evening. Answered Monday lunchtime, that enquiry is cold; answered in seconds, it's a Saturday consultation.

No-shows and quiet weeks

A diary that fills by DM also empties by silence: unanswered follow-ups, no reminders, lapsed regulars nobody re-invites. Each one is fixable with a system.

What it handles

From comment to consultation, in one conversation.

Trained on your treatments, prices, policies and tone - it answers only from what you approve, and it knows where the line is.

01

Comments become conversations

DM funnels turn "PRICES" under a reel into a private chat in seconds - and every booking is tracked back to the post that earned it.

02

Every price question answered

Treatment menus, packages, patch test rules, aftercare basics, deposits - answered instantly and consistently, with first-timers handled gently.

03

Consultations booked

Real slots in the chat, email before anything confirms, deposit rules explained where you use them, reminders that protect Saturdays from no-shows.

04

Careful where it must be

It never gives medical or treatment-suitability advice - medical history, contraindications and anything clinical go to your practitioner, flagged the moment they come up.

05

Regulars, re-invited

Lapsed clients politely recalled when they're due - tops-ups, maintenance, courses with sessions left - via campaigns, and happy clients asked for a review at the perfect moment.

In this industry, speed reads as professionalism.

A fast, warm, well-written reply tells a nervous first-timer everything about how your clinic runs. The numbers agree: enquiries contacted within a minute convert up to 391% better, and replying within the hour makes qualifying about seven times more likely.

Your competitors' DMs are slow. That's the opening.

391%
higher conversion when the reply lands within a minute. On Instagram, within a minute reads as "they've got their act together".
Pricing

Starting points.

Anchor to your own numbers: if a new client is worth £150 to £300 across a course of treatments, one or two extra bookings a month cover any tier here comfortably.

Pikul Reception
web chat + Instagram & Facebook DMs on your own login, wizard setup
Opens September
Pro · the AI Receptionist
every text channel, trained personally on your clinic, booked into your diary
£495
/month + £750 setup
Where most clinics start
DM Funnels add-on
comment-to-DM on posts, reels and ads, with per-post revenue tracking
£297
/month + £350 setup · DM funnels

Also popular here: Review Engine £147/month · Campaigns Engine £197/month for lapsed-client recalls · the Content Engine when you want the posts as good as the replies. No long lock-in - 30 days' notice.

Questions

What clinic owners ask first.

Will it sound like my clinic, or like a bot?
It's trained on your tone - warm, chatty, emoji if that's you, none if it isn't - and it answers only from your approved information. Most clients simply notice they got a lovely fast reply on a Sunday night.
Can it discuss whether a treatment is right for someone?
No - suitability is clinical judgement and stays with your practitioner. The AI books the consultation where that conversation belongs, and flags medical history questions straight to your team.
We take deposits. Can it handle our rules?
Yes - it explains your deposit and cancellation policy clearly before booking, which is exactly when clients should hear it. Fewer surprises, fewer no-shows, fewer awkward conversations.
Does it work with Fresha, Pabau or my booking system?
It books into your calendar and works alongside the systems you run; deeper integrations are scoped on the call. If you're on a system we integrate with, that's a good sign, not a problem.
What if a client complains in the DMs?
Complaints go straight to you, unanswered by the AI beyond a polite acknowledgement - with the full thread attached so you walk in informed. Public comment fights are never its job.

Your next reel deserves a funnel behind it.

The free strategy call reviews how your enquiries flow today - DMs, comments, WhatsApp, walk-ins - and shows you what answering in seconds would change.

Book a free strategy call Call