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Growth partner to clinics and service businesses

Attention, earned.
Every enquiry, answered.

I’m Rafal Pikul. For 15+ years I’ve built growth for global brands. Now I combine that marketing strategy with custom AI systems to help service businesses attract, qualify and convert more clients.

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Rafal Pikul, founder of Pikul Agency
“Strategy first. Technology only matters when it creates a commercial result.”Rafal Pikul · Founder, Pikul Agency
Past client workGary Vaynerchuk · Berkshire Hathaway · Direct Line · Le Cordon Bleu · Eaton · London Real
Skip the animation
Today

14:12:20

Booked elsewhere

Your inbox 2New enquiry
  1. Hi, can I book an appointment this week?
  2. Delivered. No reply.
  3. Hello? Is anyone there?
  4. 12:41 · They book with a competitor
  5. Hi, so sorry for the slow reply. We have Thursday at 10:00 if that works?
  6. Thanks, but I’ve already booked somewhere else.
With Pikul

11:43:44

Booked and paid · 1 min 44 s

Pikul Front DeskOnline · replies instantly
  1. Hi, can I book an appointment this week?
  2. Hi, thanks for getting in touch. Happy to help. Is this your first appointment with us, and what would you like to discuss?
  3. Yes, first time. I’d like some advice before I decide anything.
  4. Checked the calendar · 2 slots this week
  5. We have Thursday at 10:00 or Friday at 14:30. Which suits you best?
  6. Thursday 10:00 please.
  7. Lovely. To secure Thursday at 10:00 there’s a £50 booking deposit, taken off your final bill. Tap below to pay securely. It takes a few seconds.Booking deposit£50.00Pay securelyStripeApple PayGoogle PayCard
  8. Deposit paid with Apple Pay · £50.00 ✓
  9. You’re booked for Thursday at 10:00. Your confirmation and details are on their way, and I’ll send you a reminder before your appointment.
  10. Thursday
  11. Hi, just a quick reminder that your appointment is today at 10:00. If you need anything, message us here. We’re here 24/7.
  12. Perfect, thank you. See you at 10.

One enquiry, any text channel. An illustration.

That’s Pikul Front Desk. Every enquiry answered, booked and paid in the chat, 24/7. Don’t take our word for it: message the demo and see how it answers you.

Your growth partner

From attention to booked clients. One connected system.

We bring the right people in, answer and qualify them instantly with AI, move them to a booking, and turn the whole thing into repeatable growth.

  1. 01Marketing

    Content, ads and campaigns built to attract the right people and earn their trust.

  2. 02Enquiry

    They reach out via WhatsApp, web, phone or social: every message captured.

  3. 03Instant reply and qualify

    AI responds in seconds, answers questions and confirms intent: only real prospects move on.

  4. 04Booking

    Slots offered, confirmed and reminded automatically: fewer no-shows, fuller diary.

  5. 05Growth

    A repeatable system that fills your diary and compounds month after month.

One connected system: Pikul handles every step, end to end.

What we do

Two disciplines. One standard.

One brings the right people in. The other makes sure none of them wait. Both are built and run for you.

A Berkshire Hathaway HomeServices taxi outside Buckingham Palace
I · Content, websites and ads

Be the business people choose.

Film and photography, conversion-built websites, managed Meta and Google ads, and visibility in AI assistants. Fifteen years of content for names like Gary Vaynerchuk and Berkshire Hathaway, now applied to growing your business.

Explore content, websites and ads
WhatsAppInstagramMessengerWeb chatSMSEmailTelegram
II · Pikul Front Desk

Every enquiry answered, booked and paid.

Answers every message on WhatsApp, Instagram, Messenger, web chat, SMS, email (in beta) and Telegram, books it into your diary and takes the deposit in the chat. Calls too, with Pikul Voice AI on request.

Explore Pikul Front Desk

Something more specific in mind? Bookings-and-payments flows, internal assistants, dashboards: custom AI and growth systems.

Letter of recommendation from Gino Blefari, Chairman of Berkshire Hathaway HomeServices
By recommendation
“Pikul.Agency has helped Berkshire Hathaway HomeServices tell our story better, improve the way we connect with our clients and execute our marketing strategy.”
Gino BlefariChairman, Berkshire Hathaway HomeServices · Letter of recommendation, December 2020
“Rafal Pikul crushed it for me when he filmed me in London for DailyVee.”
Gary Vaynerchuk
Chairman, VaynerX
“They set up and handle our AI receptionist and automations, so patient enquiries are answered and followed up around the clock.”
Kaser Nazir
Bunion Surgeon, Harley Street
“Rafal brought creative judgement, technical skill, commercial awareness, and a clear understanding of how digital content builds trust and communicates value.”
Daniel Smith
Founder, The Regenerative Clinic
Pikul Front Desk, behind the scenes

What happens when an enquiry comes in.

From your website, Instagram, WhatsApp or anywhere else, Pikul Front Desk takes it from hello to booked, paid and reminded. Keep scrolling to watch it work.

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What your customer sees

One conversation

Your businessInstagram · replies in seconds
  1. Hi, I’d like to book a consultation. Anything this week?
  2. Hi, I’m the assistant here. Yes: a 30-minute consultation. Is this your first visit with us?
  3. Yes, first time
  4. Lovely. What's your name and best email for the booking?
  5. Sarah, sarah@example.co.uk
  6. Checked the diary · 2 free times
  7. Thanks, Sarah. James has Thursday 10:00 or Friday 14:30. Which suits you?
  8. Thursday 10:00
  9. You're booked for Thursday at 10:00. There's a £50 deposit, taken off your fee. You can pay securely here:Consultation deposit£50.00Pay securelyApple PayGoogle PayCard
  10. Done, paid.
  11. Thank you, Sarah. Your confirmation is on its way, and I'll remind you the day before.
  12. Wednesday
  13. Hi Sarah, a quick reminder: your consultation with James is tomorrow at 10:00. Reply here if you need to change it.
  14. Perfect, see you then.
Behind the scenes

12 of 12 steps handled

Booked, paid and reminded · 0 minutes of your team's time

  1. Enquiry inInstagram DM, 21:14
  2. Tagged and routedNew client, consultation
  3. AnsweredIn seconds, from your answers
  4. QualifiedFirst visit, this week
  5. Details savedName and email, in your inbox
  6. Live diary checked2 free times with James
  7. Booked inThursday 10:00, in your diary
  8. Payment link sentYour payment system, such as Stripe
  9. Deposit paidApple Pay, into your own account
  10. ConfirmedTo Sarah, and an alert to you
  11. Reminder scheduledWednesday at 09:00
  12. Reminder sentSarah replied: see you then

One conversation for them. Twelve steps, handled for you. An illustration.

What it does

  • Answers every enquiry in seconds, 24/7
  • Answers your common questions from your approved information
  • Understands voice notes and photos, not just text
  • Qualifies the enquiry and books the appointment
  • Follows up and re-warms quiet leads
  • Hands over to your team the moment it should

What it never does

  • Give medical, legal or financial advice
  • Replace your team or make judgement calls
  • Guess, or answer outside its approved knowledge
  • Handle a sensitive case without a human
  • Pretend a human is unavailable when one is needed
Try it on WhatsApp Try Pikul Voice AI See everything it does
Rafal Pikul
About

Led by Rafal Pikul. Built with a trusted team of specialists.

Every build is signed off by Rafal. 15+ years of marketing, content and growth for the world’s most recognised names, now applied to practical AI systems for businesses like yours.

Not long ago I sat in a meeting with a client. While we talked, his phone rang twice and nobody picked up. His average customer is worth around £2,500. Those calls didn’t ring back. Over fifteen years of making brands famous taught me this: attention was never the problem; the leak is what happens after someone gets in touch. So I built the system I kept wishing my clients had.
15+Years experience100+Projects deliveredIRONMAN logo70.3Ironman finisher
Call me directly: 07925 614971
A small number of new partners each month

Ready when you are.

Pick a time for a 30-minute call with Rafal, no obligation. Prefer to talk first? Call Rafal or message on WhatsApp.

The calendar is provided by Calendly and only loads when you ask for it. See our Cookie Policy. If it doesn’t load, book at calendly.com/rafal-9/30min.

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